This statement may seem helpful, but in a way it’s selfish, and only refers back to your problems, and not the problems at hand with the person you’re trying to help. Never ask the question “what’s wrong,” because it’s unlikely that you’re going to get a true response. They may brush off your question and say that nothing is wrong. Another thing to never say, is to tell someone to just stop crying. It’s like you’re asking them to just not have feelings, to just not be heard, or to just not be human, which is unrealistic.
Other things you shouldn’t tell them, is that they’ll get over it, or it could be worse. Both of these statements minimize what they’re going through, and are not helpful, but it’s actually a mean, and a careless statement to say to someone who’s crying.